Frequently Asked Questions

Chiropractic care doesn’t always involve manual joint “cracking” or manipulation. At our clinic, we use modern adjusting equipment and gentle techniques that are safe, effective, and comfortable.  If you prefer, we provide treatment options that do not involve any cracking at all.

Most patients find our treatments comfortable and gentle. You may feel some mild pressure or movement during adjustments, but it should not be painful. In fact, many people report feeling relief and relaxation after their session. 

Yes, chiropractic care is safe when performed by a licensed and trained chiropractor.

Before your first visit, you’ll be welcomed by our team and asked to complete a patient history form and an initial 50% deposit. During your consultation, you will receive a physical examination (Including a SAM analysis, body measurements and a thermal scan) to help identify areas of spinal stress or imbalance. The doctors at Liverpool Natural Health will then provide a diagnosis and create a specialised treatment plan tailored to your needs. An adjustment will be performed during this visit, and in some cases, you may be referred for an X-ray at IMed Liverpool (covered under Medicare). After your consultation, our friendly reception staff will guide you through the next steps of your wellness journey. Afterwards, you will also receive an email directly from the doctor with a personalised guide to your wellness journey.

No, there is no age limit. We provide care for all ages — from infants and children through to seniors. Treatments are always adjusted to suit the individual’s needs, comfort, and stage of life. 

Yes. Our practitioners are experienced in providing safe and gentle care throughout pregnancy. Treatments are always tailored to your comfort and stage of pregnancy, with specific techniques and equipment designed to support expectant mothers. 

We are open:

• Mondays & Thursdays: 6:00 AM – 6:00 PM 
• Saturdays: 6:00 AM – 1:00 PM
   

We are closed on public holidays and over the Christmas period.

Our SMS service is available 24/7 (0447497234), and you should receive a reply within 24 hours.

To ensure we can provide quality care to all our patients, we kindly ask that you give at least 48 hours’ notice if you are unable to attend your scheduled appointment—especially for early morning bookings.

Confirming or Cancelling Your Appointment:

• Please reply to the appointment reminder SMS by the day before your appointment or at least 3 hours prior on the day of your appointment.

• You can confirm or cancel using the SMS service on 0477 497 234.

Why This Matters:

• Timely cancellations allow us to offer your appointment time to other patients waiting for care.

• Missing appointments without notice can delay your corrective care process.

We understand that emergencies can arise, and we will always take genuine circumstances into consideration.

However, repeated missed appointments without adequate notice affect our ability to provide timely care to others.

Our Policy:

• 1st missed appointment or late cancellation: No charge. We understand that mistakes happen.

• 2nd missed appointment or late cancellation: A $40 fee will apply.

• This will be invoiced to your account and sent to you via email and SMS.

• Payment is required within 24 hours.

To avoid the fee, please make every effort to notify us of any changes at least 3 hours prior to your scheduled time.

Yes, there is free onsite parking available, but it is only available during appointment times. We are also within walking distance of Liverpool Westfield and public transport. 

 Yes, we accept allied health plans, however these cannot be used for Initial Consultations.